Utente ospite
1 dicembre 2023
Working in Healthcare is extremely stressful, so I planned a special relaxing hotel getaway and chose Courtyard after speaking to several agents from hotels in the area. I have a disability and needed to verify my needs could be met. I was assured a bathtub and microwave would be in my room and breakfast was included. Upon arrival,I saw nothing of what I needed in my room. I was moved to a room with a tub on my second night, but both rooms were filthy with sticky cup stains, spilled and dried beverages and discarded snack bags and other garbage under the beds. The elevator malfunctioned on day one, and I was stuck in my room until my second day. It took several tries to get anyone to answer the front desk phone. When I finally reached someone, they were kind enough to bring me a croissant and juice until the elevator was fixed, bless them. Some of the staff was nice, but others downright rude. Someone at the Bistro suggested that if I wanted free breakfast, I could 'cross the street' to the neighboring hotel to eat. The bottle of wine I purchased at the Bistro was amazing, and the king bed very soft and comfortable, but there were issues with the TV not getting signal intermittently. I was not offered anything complimentary for the mishaps, which would have improved my review. Things like elevator breakdowns can happen that aren't employees' fault- but I felt no one cared about assisting a disabled guest in need. I will be avoiding the Courtyard in the future.
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